Privacy information statement

Epson cares about your privacy and by this statement gives information about your personal data held in Epson’s database and associated systems while offering the ReadyPrint Plan.

When you register to Epson ReadyPrint Plan

What personal data does Epson collect and hold?
(Personal data is any information relating to an identified or identifiable living person)

Epson holds (and will hold in the future) personal data that you choose to provide to Epson, including date when you register to Epson ReadyPrint Plan and about Epson’s interactions with you. It also includes personal data gathered through cookies and other similar tools.

Those personal data may be:

  • Identity and Contact Data: first name, last name, postal address, phone number, e-mail address and payment method.
  • Printer usage data: ink consumption, pages printed and print mode, product serial number, replacement parts usage, number of pages scanned (if applicable), paper type, paper size and print density.
  • Marketing and Communications Data: your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Technical Data: internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Usage Data: information about how you use our website.
The Controllers and European representative

Seiko Epson Corporation and Epson Europe B.V. are join-controller of your personal data.

  1. Epson Europe B.V.
    Azië Building, Atlas Arena
    Hoogoorddreef 5
    1101BA Amsterdam Zuid
    The Netherlands

  2. Seiko Epson Corporation
    DX Division
    2070 Kotobuki koaka, Matsumoto
    Nagano 399-8702

The representative for Seiko Epson Corporation within the European Union is:

  • Epson Europe B.V.
    Azië Building, Atlas Arena
    Hoogoorddreef 5
    1101BA Amsterdam Zuid
    The Netherlands
Purpose for Epson processing your personal data

(‘Processing’ means any activity Epson and its subsidiary companies perform with the personal data about you including gathering it, holding it, using it and disclosing it.)

The primary purpose for which Epson will process your personal data is enabling contact (by Epson and its subsidiary companies) with you for the execution of the ReadyPrint Plan.

This includes:

  • enable the identification when you contact Epson;
  • processing your requests;
  • monitoring and recording phone and written communications with you for quality of the assurance and compliance purposes and for dealing with your complaints and queries concerning the ReadyPrint Plan;
  • understanding which parts of Epson ReadyPrint Plan and which products and services are of most interest to you; and
  • improve product and service of the ReadyPrint Plan.
Legal basis for holding your personal data

The legal basis for this is the performance of your ReadyPrint Plan contract.

If you choose to give information beyond what Epson requires you to provide, the basis for processing that information is your consent as demonstrated by you voluntarily providing it. You have the right to withdraw that consent at any time. You can do this by writing to Epson at the address shown above or the link ContactUsAboutYourData.

As part of its processing, Epson may perform some automated profiling and decision-making based on the information it holds about you in order to make information presented to you more relevant to your interests.

If in the future Epson wishes to process your personal data for some other purpose, it will first provide you with information about that other purpose.

When you have given your consent to this, Epson will also use your personal data for the purpose of electronic marketing communications to you (normally by e-mail) which may include:

  • conducting surveys and asking your opinion of our products and services;
  • notifying you of products or offers that may be of interest to you;
  • notifying you of promotions such as free gifts, contests and prize draws;
  • marketing analysis and customer profiling; and
  • invitations to events.

The legal basis for this is your specific consent. You may withdraw your consent to this additional purpose (independently of your right to object to Epson processing data for the general purposes described above) at any time by writing to the contacts above or via the following link ContactUsAboutYourData.

How long will Epson hold my data for?

Epson will hold your personal data while you are recorded in Epson’s records and subsequently for three years from your last contact with Epson. When this ceases to be the case your information will only be kept as an archived record.

Personal data may be held for longer periods where extended retention periods are required by law or regulation and in order to establish, exercise or defend Epson’s legal rights.

What personal information does Epson share with third parties?

Epson uses third parties to perform some processing activities on its behalf. Some or all of your personal data may be disclosed to them but they are only permitted to use the disclosed data for the purposes for which Epson holds your data and in accordance with Epson’s directions.

Some of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.

Epson shares your personal data within Epson’s companies. This involves transferring your personal data outside the European Economic Area (EEA).

Whenever Epson transfers your personal data outside the EEA, Epson ensures that a similar degree of protection is afforded to it by the implementation of at least one of the following safeguards:

  • Epson will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. In 2019 Japan has been granted adequacy deal on Data Protection by the European Commission.
  • When Epson shares your personal data within Epson’s companies or uses certain third parties, Epson uses the Model contracts for the transfer of personal data to third countries approved by the European Commission, which give personal data the same protection it has in Europe.
  • When we use providers based in the United States (US), we may transfer data to them if they are part of the EU-US Privacy Shield, which requires them to provide similar protection to personal data shared between Europe and the US.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data outside the EEA.

Data Security

Epson has security measures in place to protect your information and prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, Epson gives access to your personal data to those employees, agents, contractors and other third parties based on “need to know” principle. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

Epson has procedures in place to deal with any suspected personal data breach and will notify you and any applicable authority of a breach where we are legally required to do so.

Contacting the Epson Data Protection Officer at the European representative

The controller of the information and its European Data Protection Officer may be contacted by writing to:

  • The EDPO
    Epson Europe B.V.
    Azië Building, Atlas Arena
    Hoogoorddreef 5
    1101BA Amsterdam Zuid
    The Netherlands.

    or, using E-mail:
Contacting Epson to exercise your rights

As a “data subject” you have statutory rights to request from Epson access to and rectification or erasure of personal data or restriction of processing concerning yourself or to object to processing as well as the right to data portability and the right to lodge a complaint with a supervisory authority.

Please provide Epson with your personal details in this form so we can verify your identity. In some circumstances we may request additional forms of ID from you, such as your passport or driving licence.

You can exercise your statutory rights at any time by writing at the contacts above or using the link ContactUsAboutYourData.