ReadyPrint

ReadyPrint – Terms & Conditions


These general terms & conditions govern your use of the ReadyPrint Ecotank or ReadyPrint Flex service.

1. In this agreement, the following definitions shall apply:

'Epson': means Epson (U.K.) Limited., Westside, London Road, Hemel Hempstead, Hertfordshire, HP3 9TD, with company number 01461516.
'you': means the customer having purchased the Card according to the relevant ReadyPrint Plan.
'Card': means the purchased media containing a unique activation code, which needs to be activated to allow online registration to the ReadyPrint Plan.
'Device': In respect of a ReadyPrint Plan which is ReadyPrint Ecotank, means the Epson printer owned by Epson and hired to you under the terms of the Hire Agreement. In respect of a ReadyPrint Plan which is ReadyPrint Flex, means the Epson printer which you own and use in connection with the ReadyPrint Plan.
'Hire Agreement': In respect of a ReadyPrint Plan which is a ReadyPrint Ecotank Agreement, a hire agreement regulated by the Consumer Credit Act 1974 between Epson and you under which we agree to hire the Device to you for the Term
'Term': means the period from the start of the relevant ReadyPrint Plan when Epson confirms, by E-mail, your registration onto the ReadyPrint Website until it ends according to section ‘Termination’.
'ReadyPrint Ecotank' means the service which permits you to print a certain number of pages per month (in accordance with your ReadyPrint Plan) using a Device which we hire to you under the terms of a Hire Agreement
'ReadyPrint Flex' means the specific service which permits you to print a certain number of pages per month (in accordance with your ReadyPrint Plan) using a Device which you own.
'ReadyPrint Plan': means the service that allows you to use a Device to print a certain number of pages, or unlimited pages, mono or colour (depending on the model of the Device) for a monthly fee, which includes the supply of Subscription Consumables and service support, if applicable, during the Term and as defined in this document. A ReadyPrint Plan is either a ReadyPrint Ecotank plan or a ReadyPrint Flex plan.
'Subscription Consumables' means the cartridges or ink bottles.

In order to benefit from the ReadyPrint Plan, you need to register into the Epson ReadyPrint website (“ReadyPrint Website”).

Epson reserves the right to refuse your registration. In such case, we will refund you for the Card you purchased, if any.

2. Purpose of the ReadyPrint Plan

2.1 READYPRINT PLAN IS AVAILABLE TO CONSUMERS for private, personal and non-commercial use only. Any different use or commercial exploitation of the ReadyPrint Plan is not allowed.

2.2 The aim of the ReadyPrint Plan is for you to print the agreed number of pages according to your ReadyPrint Plan. Epson endeavors that the required ink to print those pages will be delivered to you before the existing one will run out. However, Epson cannot and does not guarantee that this aim will always be achieved. In particular, variations in the rate at which ink is used and delays in postal services may mean that sometimes the new ink product(s) will only arrive after the existing cartridge is exhausted. If you expect to print more than what you normally have been doing or if your continuity of printing is of critical importance to you, you are recommended to keep a spare set of cartridges with your Device at all times.

2.3 If you have selected a ReadyPrint Plan which is ReadyPrint Ecotank, it is a condition of Epson providing the relevant ReadyPrint Plan that you enter into a Hire Agreement in respect of the Device specified for that ReadyPrint Plan. You acknowledge that the Hire Agreement is provided solely to allow you to make use of the services under this agreement.

2.4 The Subscription Consumables will be sent to the address you have indicated for your subscription which will also be reported in your ReadyPrint Plan dedicated web page. The Subscription Consumables provided may be used by you only in the Device(s) for which they are provided.

2.5 When registering as ReadyPrint Flex user, the number of pages printed by you with the setup or existing cartridges (i.e. bundled or purchased before registering to ReadyPrint Flex) will not be deducted from the relevant ReadyPrint Plan. You are allowed to carry over the number of pages included in your ReadyPrint Plan that remained unused for the following two months. For environmental reasons, you are advised to make use of those cartridges until they have run out of ink. In the event you install the Subscription Cartridges before the ink of those cartridges have run out, you will be always able to use them in the future.

2.6 If Epson is of the reasonable opinion or reasonably suspects that you are abusing the purpose of the ReadyPrint Plan in any way or otherwise violating any of the terms of the ReadyPrint Plan, we may terminate this agreement (or any ReadyPrint Plan) before expiry of the Term by sending you an e-mail notification at the agreed e-mail address.

3. ReadyPrint Plan Registration

3.1 To register into ReadyPrint Plan, you need to have the legal right and capacity to enter into this agreement and to be legally bound by these terms. Moreover, you should be resident in a country where ReadyPrint Plan is available.

3.2 You need to register your Device and/or the Card into the ReadyPrint Website and create a ReadyPrint Plan Account (“ReadyPrint Account”).

3.3 When registering onto the ReadyPrint Website, you can choose one of the ReadyPrint Plans. We will confirm by email (to the email address which you have notified to us) the terms of each ReadyPrint Plan.The ReadyPrint Plan starts when Epson confirms, by E-mail, your registration on the ReadyPrint Website. This agreement will govern all ReadyPrint Plans which you enter into.

3.4 You may register with or without a Card. If you register with a Card, your registration must take place within 24 months of the Card activation or the Card would otherwise expire.

3.5 After your registration is successfully completed, you can redeem the value of your Card for the ReadyPrint Flex in your ReadyPrint Account towards the applicable monthly fee.

3.6 For ReadyPrint Ecotank, you always need to activate a Card either purchased on premise or online. The value of the Card for the ReadyPrint Plan is considered an activation fee and includes the fee of the first month.

4. Right to cancel online purchase of the Card or online subscription

4.1 If you purchase your Card or subscribe to ReadyPrint Plan directly online, you have 14 days to exercise your right of cancellation. If you exercise your right to cancel this agreement then any Hire Agreement (if your ReadyPrint Plan is ReadyPrint Ecotank) will also be terminated and you must return the relevant Device to us in accordance with the terms of the Hire Agreement. If you exercise your right of cancellation within 14 days following the date of your registration onto the ReadyPrint Plan, you will receive a full refund of the fees paid online. You can exercise this right of cancellation by giving us a clear statement to that effect ( if you wish, you may choose to use the cancellation form set out at the end of this document and sending to us in accordance with the instruction set out in the form).

4.2 However, you renounce this right to cancel, once you have started using the ReadyPrint Plan. In such case, you will not receive a refund of any such fees paid online. For the avoidance of doubt, you start using the ReadyPrint Plan when you have installed or set up the Device and Epson has started receiving data from your Device.

5. Internet Connection

5.1 Epson can only provide the ReadyPrint Plan if your Device is connected to the Internet. You are responsible to maintain connectivity at your sole expense.

5.2 For ReadyPrint Flex, in case your Device is not connected for 24 hours, the printing function using Subscription Consumables will be disabled, but you can still print with your own cartridges. For ReadyPrint Ecotank, your Device will be disabled and printing will not be possible.

5.3 To reactivate your disabled Subscription Consumables or your Device, you will need to contact Epson Customer Support Centre at https://www.epson.co.uk/contactus.

6. ReadyPrint Eligible Epson Device

6.1 Epson applies dedicated technology in order for a printer to be eligible for ReadyPrint Flex. You can check the available printers with ReadyPrint Flex at the following link www.epson.co.uk/readyprint.

6.2 In order to ensure a proper service execution, or to comply with applicable laws, Epson might need to change your Device’s software and/or firmware and can do so without notice to you. Any software or firmware that is downloaded to your Device or otherwise provided to you, is provided pursuant to the software license agreement linked to your Device.

6.3 In respect of a ReadyPrint Plan which is ReadyPrint EcoTank, Epson reserves the right to ship you an equivalent Device in accordance with the terms of the relevant Hire Agreement.

7. Ownership of the Device and Subscription Consumables

7.1 Epson shall own any Subscription Consumables provided to you under the Terms of the ReadyPrint Plan.

7.2 If you select ReadyPrint Flex, you must already own a Device.

7.3 If you have entered into a ReadyPrint Plan which is ReadyPrint Ecotank then Epson shall own the Device provided to you and you shall have the mere use of the Device in accordance with the terms of the relevant Hire Agreement.

8. Remotely monitoring your Device

8.1 Epson has the right to remotely monitor your Device to provide the ReadyPrint Plan. Epson also requires information from your Device, including the device name, printer serial number, maintenance box status, total number of ink cartridge replacement, date of first printing from the printer driver, firmware version information, ink levels, ink status and consumption, page counts. Epson will not be able to monitor or have knowledge of the type or content of the documents that you printed.

8.2 By monitoring your Device, Epson will be able to determine when your existing cartridge is “expected” to require replacement. Epson will then notify you, by sending an email to the account indicated in your ReadyPrint Account, or any other method you agreed upon, that the new ink product is being sent to you.

8.3 You must ensure that Epson has your most recent mailing address in order for Epson to provide the ReadyPrint Plan. Please make sure that your current address and personal information are up to date on your ReadyPrint Account. Epson will not be responsible to you or otherwise be liable for sending the ordered ink product(s) to addresses that appear in your ReadyPrint Account that you have failed to update.

8.4 You cannot transfer the ReadyPrint Plan to a non-registered Device or to another person.

9. Fee, Payment and Invoicing

9.1 You must pay Epson:

9.1.1. the amounts which are due under this agreement in respect of any ReadyPrint Plan which you have purchased (the amount due being specified in the confirmation email which we provided to you);

9.1.2. if you have entered into a ReadyPrint Ecotank plan the amounts which are due under any Hire Agreement (which are in respect of the hire of the Device and which you may have seen referred to as an “activation fee”).

9.2 When you create your ReadyPrint Account, you will select a payment method as offered on the ReadyPrint Website. If you provide for a payment card, you need to ensure it is valid and keep this up to date. You authorise Epson to take the above referred payments from your specified payment card or other payment method selected by you (such as direct debit).

9.3 Unless promotional periods apply, Epson will take payment from your specified payment card on a monthly basis for the ReadyPrint Plan you choose according to the relevant fee scheme.

9.4 You can check the applicable fee at the following link: www.epson.co.uk/readyprint.

9.5 Payment term shall be set on the date of your registration into the ReadyPrint Plan. If the registration date is on a day not available in all months (i.e. 31st), the payment day will be the last day of those months which are missing such days.

9.6 A copy of the invoice will be made available in your ReadyPrint Account.

9.7 Invoicing and payment of your ReadyPrint Plan subscription fee is made in advance. For details on payment of your first subscription fee (unless promotional periods applicable), see section “ReadyPrint Plan Registration”.

9.8 In case you print more pages than the pages included in your ReadyPrint Plan, the additional pages shall be accounted and invoiced at the first payment term following the month of usage of these additional pages. You can check the applicable fee at the following link www.epson.co.uk/readyprint.

9.9 If you do not use all your ReadyPrint Plan pages, you are allowed to carry over the unused pages for the following two months. The pages are counted as used first out of the current month’s ReadyPrint Plan pages and then out of the rolled over pages from the previous month.

Example:

  • Month 1: Start with 30 pages - only use 20 pages
    • 10 are rolled over
  • Month 2: Start with 40 pages (30 + 10 from Month 1) and use 36 pages
    • All 30 pages from the Month 2 allowance are used up
    • 6 x Month 1 pages are used up
    • 4 x Month 1 pages have their second roll-over
  • Month 3: Start with 34 pages (30+4 left from Month 1 that had been rolled over from Month 2), and use 30 pages
    • All 30 pages from the plan are used up
    • No pages roll-over as the 4 from Month 1 have now expired
    • (and if you used 25 pages, then only the remaining 5 pages from Month 3 would be rolled over, the 4 left over from Month 1 would expire).

9.10 If you request an upgrade or a downgrade of your ReadyPrint Plan (see section ‘Changing your ReadyPrint Plan’) the number of unused pages will be set to zero at the starting point of your new ReadyPrint Plan. This is not applicable if you have a ReadyPrint Plan with unlimited pages.

9.11 If, for reasons attributable to you Epson is unable to take or receive payment from your payment method, Epson shall, without prejudice to any other right which it may have, have the right to disable your Subscription Consumables and (in respect of a ReadyPrint Ecotank plan) your Device. For ReadyPrint Flex you are always free to print with your own cartridges. For ReadyPrint Ecotank it will then not be possible to print using the Device.

9.12 In order to reactivate a disabled Subscription Consumables or your Device, you will need to contact Epson Customer Support Center at https://www.epson.co.uk/contactus.

10. Changing your ReadyPrint Plan

10.1 Within the scope of your ReadyPrint Plan, you may request to upgrade or downgrade your ReadyPrint Plan at any time, during the same payment cycle. An upgrade will be effective immediately after your request and you will be invoiced accordingly in the same payment cycle where you submitted your upgrade request. In the case of a downgrade request, the change will be effective the following payment cycle after your request.

10.2 In case of multiple upgrade or downgrade requests within the same payment cycle, your latest will prevail and you will be invoiced in accordance to the aforementioned paragraph.

Example:

  • You initially register for 30 pages per month plan for ReadyPrint Flex. Within the same payment cycle, you decide to upgrade your subscription to the 50 pages per month plan. You will be charged for the 50 pages per month plan in the same payment cycle of your upgrade.

  • You initially register for 500 pages per month plan for ReadyPrint Plan. Within the same payment cycle, you decide to downgrade your subscription to the 300 pages per month plan. You will still be charged for the 500 pages per month plan in the same payment cycle of your request. The following payment cycle, unless you would upgrade or downgrade the number of pages plan again, you will be charged according to your 300 pages per month plan.
  • You initially register for 100 pages per month plan for ReadyPrint Flex. Within the same payment cycle, you decide to downgrade it to a 30 pages per month plan and a few days later, still within the same payment cycle, you upgrade it to a 50 pages per month plan. You will still be charged for the 100 pages per month plan in the same payment cycle of your request. The following payment cycle, unless you would upgrade or downgrade the number of pages plan again, you will be charged in accordance to the 50 pages per month plan.

11. Customer Support Center

11.1 If you need assistance with the ReadyPrint Plan or your ReadyPrint Account, or have any question regarding your ReadyPrint Plan, please contact the Service Customer Support Centre at: https://www.epson.co.uk/contactus.

11.2 In respect of ReadyPrint Ecotank, Epson will arrange for service support in respect of the relevant Device during the Term of the relevant ReadyPrint Plan. The service support does not include replacement or repair of the Device if it is lost, stolen, destroyed or damaged.

11.3 Epson reserves the right to replace the Device with a refurbished one.

12. Recycling of Subscription Consumables

12.1 Epson ink cartridges can be recycled. The crossed out wheeled bin icon that can be found on the ink cartridge indicates that this product should not be disposed of via the normal household waste stream. Please separate this product from other waste streams to ensure that it can be recycled in an environmentally sound manner. For more details on available collection facilities please contact your local government office or the retailer where you purchased this product.

12.2 Alternatively, you can return the cartridges free of charge via our nominated recycling partner Cycleon. You can find the information on: www.epson-recycling.cycleon.eu.

12.3 Ecotank ink bottles are made from Polypropelene, which can usually be recycled along with other domestic waste via kerbside recycling programs. For further information, please check with your local authority.

13. Third Parties and Contractors

Some of the tasks to be performed by Epson, may be performed by a third party or a contractor for Epson. Epson reserves the right to change or add third parties or contractors at its discretion.

14. Communications

14.1 By registering on the ReadyPrint Website, you agree to be contacted or to receive messages by Epson on your Device, computer or app, to provide information about your ReadyPrint Account and status.

14.2 You agree that all such notices and other communications that Epson provides to you electronically satisfy any legal requirement that such communications be in writing.

15. Use of Information

While registering to the ReadyPrint Website, you consent to provide your personal data necessary for Epson to provide the ReadyPrint Plan to process any transactions that you have requested and/or to improve or to customise your experience on the ReadyPrint Plan. You will find more information on the use and processing of your personal data in the Privacy Information Statement. In addition to using your personal data necessary to provide you with the ReadyPrint Plan, Epson also asks your consent to your personal data being processed for Epson to send marketing materials such as conduct surveys regarding Epson branded products and/or advertisements from Epson or affiliated companies. Epson provides means for you to opt out or exercise your right as to request access to and rectification or erasure of personal data, or to object to such processing at any time by using the web form ContactUsAboutYourData.

16. Modification of the terms and fees

16.1 Epson may modify, amend or update this agreement at any time to comply with laws and regulation or to reflect changes in Epson’s business practices and procedures and will notify you accordingly. If you continue your ReadyPrint Plan you agree to the modifications or you can refuse the modified version within 14 days after notification.

16.2 Epson reserves the right to modify fees for a ReadyPrint Plan which you have entered into. Epson shall give you a 30 days’ notice before the change will be applicable.

16.3 You do not need to accept a change of terms and conditions or a change of fees, but if you do not agree you can terminate this agreement according to section ‘Termination’.

17. Termination of the ReadyPrint Plan

You terminate

17.1 You may terminate a ReadyPrint Plan at any time. You can do so directly from your ReadyPrint Account.

17.2 Termination will be effective at the end of the current payment term. On termination for any reason, you will not be entitled to a refund of any fees which you have already paid under this agreement or under any Hire Agreement.

17.3 For instance, if you are invoiced every 15th of the month, and you terminate on the 25th of a given month, your payment made on the 15th of that month will not be reimbursed and will cover the agreed number of pages in your ReadyPrint Plan for the current payment term, which means you will be allowed to continue using your ReadyPrint Plan till the 14th day of the next month. At the end of the last payment term, you may be sent one last invoice to include any usage of additional pages made in this last payment term. On the 15th day of the next month, you will not be allowed to use your ReadyPrint Plan anymore.

Epson terminates

17.4 Epson may terminate this Agreement or any ReadyPrint Plan at any time for any or no reason by giving notice to you at the email address or by any other media you agreed to be contacted.

17.5 You agree that Epson will not be liable to you for any termination of your ReadyPrint Plan or refusal of access to the ReadyPrint Plan or ReadyPrint Website. Upon termination of your ReadyPrint Plan for any reason, any rights granted to you under this agreement shall terminate and you will not be able to use the ReadyPrint Plan.

Automatic termination

17.6 In any case, a ReadyPrint Plan will automatically terminate on the date which is the earlier of 60 months after the date of this agreement.

Returning the Device in the case of ReadyPrint Ecotank

17.7 If you have entered into a ReadyPrint Ecotank plan then upon termination of that ReadyPrint Plan you must return the relevant Device to us in accordance with the terms of the relevant Hire Agreement.

18. Intellectual Property Rights

Epson, and any other product or ReadyPrint name, image or logo related to the ReadyPrint Plan are trademarks of Epson or its licensors and may not be copied, imitated or used, in whole or in part. By registering into the ReadyPrint Plan you will not gain any rights of ownership of copyrights, patents, trade secrets, trademarks or any other intellectual property rights owned by Epson. Epson will retain exclusive ownership of the ReadyPrint Plan and the ReadyPrint Website and any technology related thereto and will own all related intellectual property rights, title and interest in any ideas, concepts, know how, documentation and techniques.

19. No Warranty

Epson does not warrant that the provision of the ReadyPrint Plan and/or the ReadyPrint Website will be uninterrupted or error-free and makes no warranties as to timeliness, accuracy or reliability or fitness for a particular purpose of the provision of the ReadyPrint Plan and/or the ReadyPrint Website.

20. Limitations of Liability

20.1 Epson will not be liable to you as a result of any delay or failure to perform its obligations to the extent such delay or failure is caused by an event or circumstance which is beyond its reasonable control. Epson will use reasonable efforts to resolve the disruption and will communicate and update you on progress.

20.2 Save any liabilities in respect of any personal injury or death resulting from the negligence of us which cannot be excluded, we do not accept any liability (for breach of contract, negligence or otherwise) for any consequential loss or damage, loss of use of the Device(s) or other items or loss of sales, profits or opportunity you may suffer, in respect of the supply of the ink bottles and cartridges, or otherwise. Some jurisdictions do not allow the exclusion or limitations of liability, so the above limitations or disclaimers may not apply to you in their entirety but will apply to the extent permitted by law.

20.3 If you are a resident in the European Union and wish to have more information on online dispute resolution, please follow this link to the website of the European Commission: http://ec.europa.eu/consumers/odr/. This link is provided as required by Regulation (EU) No 524/2013 of the European Parliament and of the Council, for information purposes only. We are not obliged to participate in online dispute resolution.

21. Dispute Resolution

21.1 These general terms and conditions are governed by English law. This means that your access to and use of the ReadyPrint Website, your purchasing of the Card (and/or Device, where applicable), and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims) will be governed by English law.

21.2 You can bring proceedings in respect of these general terms and conditions in the English courts. However, as a consumer, if you live in another European Union member state you can bring legal proceedings in respect of these Terms in either the English courts or the courts of that Member State.

CANCELLATION UNDER THE CONSUMER CONTRACTS (INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS 2013

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right to cancel, you must inform us Epson (U.K.) Limited of Westside, London Road, Hemel Hempstead, Hertfordshire, HP3 9TD of your decision to cancel this contract by a clear statement (e.g. a letter sent by post to the address just stated or by e-mail to ReadyPrint@epson.eu). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.

(Complete and return only if you wish to cancel this agreement).

Cancellation form To: Epson (U.K.) Limited of Westside, London Road, Hemel Hempstead, Hertfordshire, HP3 9TD

I hereby give notice that I wish to cancel this ReadyPrint agreement.

Ordered on:

Name:

Address:

Signature:

Date:



Additional Terms and Conditions
ReadyPrint Refer a Friend Promotion Terms

In order to benefit from the ReadyPrint Refer a Friend Promotion you and the Referred Subscriber must agree to the following additional promotional terms and conditions.

In this document:

you means the existing customer having subscribed to ReadyPrint Plan
Refer a Friend Promotion means the referral promotion as described in these terms
Referred Subscriber means your referred friend agreeing with these terms and subscribed to ReadyPrint Plan
Referral Credit means the ReadyPrint credit that you and the Referred Subscriber earn by participating in the Refer a Friend Promotion
Promotions Terms means the additional promotional terms and conditions for the Refer a Friend Promotion
Referral code or link means the personal and unique code provided by Epson to you which cannot be resold or transferred


Referring ReadyPrint plan

To make a referral and earn the Referral Credit, you must provide to your Referred Subscriber your Referral code or link. The Referred Subscriber must follow that link, or enter the referral code during the registration process, when subscribing to the chosen ReadyPrint Plan according to these terms and the ReadyPrint Terms and Conditions.

Referred Subscriber

In order to benefit from this promotion, the Referred Subscriber has to meet the following requirements (i) is not an existing ReadyPrint customer; (ii) uses a Referral code or link; (iii) agrees with these terms and ReadyPrint Terms and Conditions.

Referral Credit for Referred Subscribers and to you

Each Referred Subscriber and you will receive 5€/£ which will be activated when the Referred Subscriber registers for a ReadyPrint Plan.
You may only use your Referral Credit, equivalent to 5€/£ for your ReadyPrint Plan. This amount will apply after any existing promotional credits have been used and/or the current billing cycle has ended. Any other fees and applicable taxes will be normally charged according to the ReadyPrint Terms and Conditions. There is no limit to the amount of Referral Credit that you may earn under the ReadyPrint Refer a Friend Promotion. However, Epson reserves the right to review your referrals at any time. If Epson is of the reasonable opinion or reasonably suspects that you or your use of your Referred Subscriber’s use of this promotion is illegitimate, fraudulent, suspicious, in violation of the law or these terms, or for any other reason as Epson may consider appropriate, Epson may refuse to credit the Referral Credit for that referral and to you.

Final provisions

Referred Subscribers may only use one Referral code and link per subscription. Referral Credit may not be combined with other Epson offers. All unused Referral Credit will expire immediately upon termination of the ReadyPrint Plan for any reason. Your Referral code or link will be automatically deactivated upon termination of the ReadyPrint Plan. Referral Credit is non-refundable and cannot be transferred to a different Epson service.